Post-purchase platform for ecommerce furniture stores
Make your post-purchase experience easy, fun and stress-free
Build customer loyalty and lower time to next purchase with high-quality, personalized solutions
Benefits for home furnishings retailers
Increase cart conversions
Display a delivery date promise on product pages and at check-out that accounts for distribution location and delivery methods available for each item.
Drive down customer service costs
Go from reactive to proactive communication and enable self-service options like chat for quick 24x7 answers to post-purchase questions.
Drive demand and lower time to next purchase
Make the most of operational moments and delivery communications. Build in curated, personalized styling recommendations to get customers shopping while they wait.
Furniture brands trust parcelLab with their post-purchase experience
All the post-purchase tools you need for
Engagement
With custom choices and longer lead times on furniture delivery, keeping customers engaged while they wait is critical.
Give frequent updates on the progress of furniture fulfillment through production, pre-shipment, and delivery steps.
With the flexibility to pull together data from multiple sources you’ll have the same amazing experience for split-shipments coming from warehouses, stores or third-party logistics providers.
Integrate your Instagram feed to share inspiration for accessories and coordinated pieces.
Service
Make buying furniture online easy, fun, and stress-free with great service in mind at every step of the post-purchase journey.
Set expectations early by displaying delivery date promises pre-check out.
Empower self-service support by connecting post-purchase data with chatbots for quick access to “where is my order or return” questions 24x7.
Reduce the risk of failed deliveries with critical delivery window updates shared across channels – email, SMS, and app push notifications.
Give customer service agents all the order details, shipping status updates and communications they need in a single view for more efficient calls that free up time for more challenging customer issues.
Collect pictures and comments for returns and warranty claims that need validation. Automatically create tickets so agents can resolve claims faster.
